Frequently Asked Questions
Frequently Asked Questions
At Bits and Pieces, we’re committed to making your experience—from browsing to delivery—as smooth and enjoyable as possible. Whether you’re shopping for jigsaw puzzles, accessories, or unique gifts, we’re here to help every step of the way. Below are answers to some of the most common customer questions.
Shipping & Contact Info
• How long will it take to get my order?
Orders are typically processed within the timeframe shown at checkout. Once shipped, delivery times vary based on your selected shipping method and location.
Estimated delivery timeframes:
- Standard Shipping: typically arrives within 7–15 business days
While most orders arrive within these windows, occasional delays may occur due to carrier volume, weather, or seasonal demand. You will receive tracking information once your order ships, so you can follow its progress.
• How are items packaged for shipping?
Your order is carefully packed to help protect it during transit. From puzzles to gifts and accessories, we take steps to ensure your items arrive in great condition and ready to enjoy. If anything arrives damaged, please contact us and we’ll make it right.
• What is the best way to contact Bits and Pieces?
Our Customer Service team is here to help with any questions about your order, products, or shipping.
Phone: 1.866.211.6403
- To place an order: Available 24 hours a day
- Customer Service hours: Monday–Friday, 8am–9pm EST | Saturday–Sunday, 10am–6pm EST
Fax: 513-354-1487
You can also email us at service@bitsandpiecescanada.ca or visit our contact page. If you can’t find what you’re looking for, we’re happy to help.
Payment
• What payment methods are accepted?
We accept a variety of payment methods for your convenience, including major credit cards (American Express, Visa, Mastercard, Discover, Diners Club International, Elo, JCB, and UnionPay), as well as PayPal and Google Pay. We also accept checks or money orders for mail orders.
• Do I need an account to make a purchase?
No account is required to place an order. You can check out as a guest or create an account to save your information and make future purchases faster.
• Does Bits and Pieces accept certificates/coupons?
Yes, we frequently offer promotional coupons and sell e-certificates. Replacement certificates are also accepted.
• How will my personal data be protected?
We are committed to protecting your privacy and handling your personal information with care. Our dedication to customer trust extends beyond our products to every interaction you have with us online. Learn more about our privacy policy.
Puzzles
• What should I do if my puzzle is missing a piece or a product arrives damaged?
We understand how frustrating it can be when something isn’t quite right. If your puzzle is missing a piece or your order arrives damaged, please contact our Customer Service team, and we’ll work with you to make it right so you can enjoy your purchase with confidence.
• Do your puzzles include a separate reference poster?
Our puzzles are designed to be completed using the box lid as your reference image. Many puzzlers prefer this approach because it’s sturdy, convenient, and keeps everything in one place. For an even easier experience, puzzle box lid holders can help position your image while you work.
Still have a question?
If you need additional assistance, please visit our Contact Information Page or email our Customer Service team. We’re here to help make your experience as easy and enjoyable as possible!
